For some reason, many homeowners seem to have trouble hiring an HVAC contractor who they can trust. It's really not very difficult, you just need to know what questions to ask. Try these and you can't go wrong:
Do You Employ NATE-Certified Technicians?
North American Technician Excellence, or NATE, is a nonprofit organization that tests technicians to ensure their knowledge in a variety of subjects. Their testing procedures are so well-respected that you should avoid any contracting company that doesn't employ NATE-certified technicians.
Can You Provide Me With a List of References?
No reputable contractor should ever have a problem providing a list of references for you to call. The best way to receive a random sampling is to choose a letter from the alphabet and ask to receive a list of references starting with that letter. Then call each one and ask about their individual experience with the contractor in regards to the work performed.
Do You Have a Sizable Staff?
When you need servicing, it's important that you don't have to wait very long, especially when it concerns your home's comfort level. In addition to a healthy amount of field technicians, the main office should have enough people answering customer service requests that you don't experience a delay in scheduling a home visit.
Are You Properly Licensed, Bonded and Insured?
Local and state laws dictate the proper requirements on these three subjects that must be met in order to remain in business as a contractor. If you'd like to see documentation to prove that a potential contractor meets these requirements, just ask.
Will You Conduct a Home Evaluation?
This is something you should expect. Your new HVAC contractor should want to visit your home to see where it stands in regards to energy efficiency and identify any problems that may be a concern.
If you need more assistance when hiring an HVAC contractor or have any other home comfort issues, contact the professionals at Griffith Energy Services, Inc. We proudly serve the home comfort needs of homeowners in and around Baltimore, Frederick, Hagertown, Manassas, Westminster and Easton.
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