Serving Our Customers Since 1898
How To Use Your Online Portal
Topics:
Click on one of the topics below to view instructions.
Create Your Online Portal Account:
- At the top of the Griffithenergyservices.com website, click the button that says Client Login.
- When the Client Portal opens, click the gray Sign Up button.
- Fill out all of the required fields (marked with a red star).
- At the bottom of the screen, make sure you check the box next to Yes, I accept the Terms of Use.
- Click the blue Enroll Now button.
Make a Payment:
- At the top of the main screen, click Payment Options.
- On the Payment Options screen, click the blue button that says Make a One-Time Payment.
- Select a Payment Method from the drop down list. In this dropdown, you’ll also have the option to add a new payment method. Note: if you’re adding a new payment method, you must check the box that says Save credit card information for future use to process the payment successfully.
- Input the amount of your payment in the Amount box.
- The Payment Date will default to Today. If you would like to schedule your payment for a future date, click the Other Date option and select a date from the calendar.
- Click the Continue button to process your payment.
- Click on Yes, Complete This Payment.
- You will receive a Success confirmation message when your payment has been completed.
Create a Recurring Payment Subscription:
- On your Account Summary screen; scroll down to Recurring Payment Subscriptions and click on Setup Recurring Payments.
- If you have multiple accounts linked, choose the correct account number from the Account drop down list.
- Select a Payment Method.
- Input the dollar amount of your recurring payment in the Amount box.
- Select the Schedule (when do you want the payments to occur).
- Select a Starting date and an Ending date.
- Click on Submit.
- Review what you are about to schedule. To schedule, click on Yes, Create This Recurring Payment.
- You will receive a green Success confirmation.
Edit a Recurring Payment Subscription:
- On your Account Summary screen, scroll down to Recurring Payment Subscriptions and click on Edit Subscription next payment series you would like to edit.
- You will be able to edit the Next Charge date, the Amount, and/or the Ending date.
- Click on Submit when you are finished making your edits.
- Review your changes, click on Yes, Save This Recurring Payment if everything looks correct.
- You will receive a green Success confirmation.
Cancel a Recurring Payment Subscription:
- On your Account Summary screen, scroll down to Recurring Payment Subscriptions.
- Click on Cancel Subscription next to the recurring payment series you’d like to cancel.
- You will receive a green Success message to confirm it has been cancelled.
Enroll in AutoPay:
- On your Account Summary screen, click the blue button that says Enroll in AutoPay.
- In the Payment Method dropdown, select the payment method you would like to use.
- Read the terms and agreement, and check the I agree box to continue.
- In the Timing section, choose the date of each month you’d like your payment to occur.
- Set the Maximum Amount for Autopay to Yes, or enter a dollar amount to be paid each month. Note: we recommend select the Maximum Amount for Autopay option to ensure you don’t get behind on payments.
- Click the blue Enroll button.
- You will receive a green Success confirmation message.
Cancel AutoPay:
- On your Account Summary screen, click Payment Options at the top of the screen.
- Click the blue Manage AutoPay button.
- Click on the Select button (this will bring you to the Billing Accounts screen).
- Change the AutoPay Status to Off.
- Click on Submit to save.
- You will receive a green Success confirmation.
Cancel A Payment
- On your Account Summary screen; scroll down to Scheduled Payments.
- Click on Cancel Payment in red.
- You will receive a green Success confirmation
Add a New Payment Method:
- On your Account Summary screen, click on Payment Options at the top.
- Depending on which type of payment method you’d like to add, click one of the blue buttons that say Add New Bank Account or Add New Debit/Credit Card.
- Fill out all required fields (required fields are marked with a red star).
- Click on Save Payment Method to save.
- You will receive a green Success confirmation.
Delete a Payment Method:
- On your Account Summary screen, click on Payment Options at the top.
- Scroll down to Payment Methods
- Click on Delete next to the payment method you want to delete.
- Click on Yes to continue.
- You will receive a green Success confirmation.
Reset Your Password:
- On your Account Summary screen; click on Profile in the top right corner.
- From the dropdown, select Change Password.
- Enter your current password, new password (twice to verify), and then create a hint for your new password to help you remember it.
- Click the blue Submit button.
Access Documents:
- On the Account Summary screen; click on Documents in the top menu.
- You’ll see a full list of all documents on your account.
- Click on View next to each document title to download and view the full document.
Griffith Energy Services | We're Doggone Dependable!







